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| We are a family run dental practice, owned and managed by Nicola Bone and her husband Bob Seymour. Nicola qualified from the University
of Birmingham Dental School in 1990 and has recently completed
a 3 year diploma in postgraduate dental studies at Bristol
University. |
| Dr Nicola Bone BDS DPDS |
Principal Dentist |
| Gill Brown EDH |
Hygienist |
| Joanne Mayon edh |
Hygienist |
| Trudi Newman |
Dental Nurse |
| Jilly Morris |
Receptionist |
| Bob Seymour |
Manager |
PATIENTS WITH
DISABILITIES |
| We are sensitive to
the needs of patients with disabilities and have endeavoured
to provide the best facilities within the confines of an old
building. Full wheelchair access will be available in due
course when we install raised floor access to the upper
surgery and the disabled access toilet.
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| After your
examination or assessment you will be given a fully itemised
treatment plan and estimate. This also outlines appointment
times and costs per visit. |
| We are fortunate, at
the practice, to have a hygienist who will carry out dental
hygiene and periodontal treatments. |
| Patients requiring
orthodontic treatment, sedation or other specialist care will
be referred to colleagues locally. |
| It is our policy to
ask for payment at the end of each visit. We accept cheques,
cash and the major credit and debit cards. If you wish to
discuss alternative arrangements, please contact the Practice
Manager before starting your course of dental
treatment. |
HEALTH & SAFETY AND CROSS
INFECTION CONTROL POLICIES |
| We also want your
visit to be as safe as possible. To this end we follow the
highest standards of cross-infection control with state of the
art disinfection and sterilisation equipment. Our practice
health and safety and cross-infection policies are available
to view at reception. |
| Because we believe
good communications are essential, we will endeavour to keep
you informed about any changes to our policies or the way we
manage the Practice. |
| We do appreciate
your opinion regarding the way we run the Practice and would
like to know in any way you feel we could improve our service
to you. In the future we will be implementing regular patient
surveys to enable you to provide us with valuable
feedback. |
| We observe complete
patient confidentiality at all times and comply with the Data
Protection Act to maintain the security of your computerised
records. Our Confidentiality Policy is also on display at
reception. |
| Should there be an
occasion when we fall short of our own high standards, please
let us know and we will do everything we can to rectify the
situation. Our full procedure for handling complaints is also
on display in the reception area. |
CANCELLED OR
FAILED APPOINTMENTS |
| Please advise us as
soon as possible if you are unable to keep an appointment. We
do normally make a charge for late or non-attendance and for
cancellations where we have less than 24 hours notice. To help
you remember your appointments we can provide a courtesy call
prior to each visit. Let us know if you would like us to do
so. This will be extended to text and email messages in the
future. |
EMERGENCY
APPOINTMENTS AND
OUT-OF-HOURS |
| If you are in pain,
we will offer you an emergency assessment on the
same day. Patients with other dental problems will also be
seen as soon as possible. |
| We provide out of hours emergency service until
10pm, evenings and weekends. Details of this, as well as
holiday arrangements, can be found daily on our answer service
on 0117 9292 165. After 10pm you will be referred to NHS
Direct on 045 4647. |
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